Shipping policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

- Countries: We currently ship within all of the United States.

- Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

- Within the United States: Free shipping on all orders.

- No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

- Processing Time: Orders are processed within 1 - 3 business days, Monday to Saturday.

-The order cut-off time will be 2 PM (GMT-05:00) Eastern Standard Time (New York)

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Delivery Time: 5-7 business days.

- Business Days: Shipments occur Monday to Saturday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

TOTAL DELIVERY TIME

- Total Delivery Time: 6 - 10 business days.

SHIPPING PROCESS

- Reliable Courier Services: We ship via DHL and Fedex.

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Processing Times

  • Orders can sometimes take 2-4 business days to process after placing the order before shipping out. 
  • When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
  • If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it! 
  • If you need more detailed information, please send us an email at Support@arboriswood.com  and we'll help you out!

Unexpected Delays

In some instances the delivery may take more time than the standard shipping times stated here. For example: when shipping reaches the destination area, the local postal office takes over from there and we have no control over delivery time after that. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!

We are online: 24/7

Website: Arboriswood.com

Email: Support@arboriswood.com

Phone Number: +1 6266319564

Address: 212 N 2ND ST STE 100, Richmond, Kentucky 40475, United States